Please read our studio policies:
Barre Chic reserves the right to cancel classes with less than 4 participants. We will notify registered participants by email.
Prior registration is required for all classes. We kindly ask that you register online or through the MINDBODY app to reserve your spot in class. Often our classes are wait listed so we cannot allow a drop in. Prior registration is mandatory for new clients as we do not have an on site staff member available to assist in the registration process. We appreciate your understanding.
Sticky barre socks are recommended but not required. Barre socks can be purchased in studio for $20-$26.
Please leave your outdoor shoes in the shoe cubbies by the entrance. Please do not walk through the studio space with your outdoor shoes. Our members appreciate clean floors while class is in session.
You may bring your own yoga mat or borrow one of our thick mats.
No cell phone use during class. Please leave cell phones with your personal belongings. We ask that all cell phones be tucked away during class to prevent an instructor or other member from stepping on your cell phone while class is in session. Take this hour to focus on yourself, you deserve it! If you should still choose to keep your phone by your side during class, Barre Chic and our instructors are not liable for any damage caused to the phone.
Participants must be at least 16 years old to attend all classes. All minors must have a paper release form signed by a parent or guardian.
New clients please arrive 5-10 minutes early.
There are no refunds or transfers on any New Client Specials or class packages. To request a refund on a membership or class pack we ask that you provide a doctors not for consideration. Not all requests will be approved.
All clients MUST arrive on time for class. Failure to arrive at class start time may result in an inability to attend class.
Package sharing is not permitted. Each participant must have their own active pricing option.
Water is available for $1 CASH ONLY.
No glass containers.
We provide cubbies (no lockers) for you personal belongings. We also have a changing room, but please be aware that we do not have shower facilities. We are not responsible for the loss or theft of any personal items.
Please alert your instructor if you are pregnant or become pregnant.
Barre Chic reserves the right to refuse service.
For TRX classes please arrive at least 5-10 minutes early if you are new to TRX. We must allow time to show you how to adjust the TRX straps and review common positions. Failure to do so will result in the inability to attend class.
TRX is our most advanced class and we do require that you attend a few barre classes prior to signing up for a TRX class. This is with your safety in mind.
If you choose to register for any of our auto-pay memberships a signed contract will be required. This contract will be valid for the term of the membership. Should you wish to terminate your contract early a fee will be required to cancel the membership. This fee is outlined in your contract whether signed in studio or electronically. Any upgrade will begin a new contract for the term of the membership. For example if you are on the 10 classes a month membership and are 4 months into that contract in order to upgrade to unlimited you will be signing a new 12 month contract at that time. You may NOT downgrade a membership at any time during the life of the contract. All auto-pay memberships will auto-renew unless we receive an email stating you do not wish to renew your membership. This email must be received no later than 10 days before your membership is scheduled to renew. All notes sent after this are subject to a termination fee to cancel the membership which is outlined in your contract.
All memberships are subject to a $10 late cancel or $15 no-show fee which is added to your account and will be deducted from your credit card on the same date as your monthly payment or on the date that your 1 month unlimited membership expires. Emergencies are classified as ER visits, unexpected hospital or doctor visits (note required) or serious illness such as the flu or norovirus. You may email us for consideration but please be aware that not all requests will be accepted. A doctors note is required for medical considerations and must be received via email within 24 hours after the scheduled class. Barre Chic reserves the right to determine what is considered an "emergency" in the clients situation and make the determination to waive the late fee or not. Any additional classes that you are signed up for aside from your allotted amount will include an $8 drop in fee or a $5 drop in for 30 minute classes. This fee is added to your account and deducted with your next months payment.
Any retail or in studio purchases will be added towards your account at the time of purchase unless requested otherwise. The purchase amount will be deducted with your next month payment. Should you have any questions at all regarding our auto-pay policy please email us at info@barrechicNE.com.
Your time is very valuable! So is that of our instructors. We therefore maintain a strict 10-hour cancellation policy for all classes and appointments. If you need to cancel your class reservation after the 10 hour mark, you will lose the class credit. If you must late-cancel, you will be charged the full amount of the class or service. This means that you will lose a class credit for those on a class package and limited/unlimited memberships will be charged $10 for a late cancel and a $15 no-show fee. If you are on an auto-pay or 1 month unlimited membership please see our auto-pay policy for more details on late class charges. We do make exceptions for emergencies. Emergencies are classified as ER visits, unexpected hospital or doctor visits (note required) or serious illness such as the flu or norovirus. You may email us for consideration but please be aware that not all requests will be accepted. A doctors note is required for medical considerations and must be received via email within 24 hours after the scheduled class.
Barre Chic reserves the right to cancel any class with an attendance of less than 4 guests pre-registered 2 hours before class. Barre Chic also reserves the right to cancel class in the case of inclement weather. In the case of a cancelled class all guests will be notified via email and text messaging (if you have email & text enabled on your profile) no later than 1 hour prior to your class start time. If there is a late cancellation after the 1 hour mark we will credit your account with a "free class" or $10 credit for limited/unlimited members. Free class offerings are subject to a $10 cancellation fee for all participants. In the event of a genuine emergency, please contact the front desk for consideration.
Event and studio rental cancellation policy will be discussed upon booking.
Please note that our schedule is subject to change due the holidays, school vacation weeks and seasons.
If you add yourself to the waitlist you will be alerted no later than 2 hours prior to the start of class if you have been let into class. You will receive a text/email as long as you have your notifications enabled. The text/email will let you know that you can either accept or decline the spot in class. Please be aware that our late cancellation policy is still in place in the case of the waitlist. What we mean is if you are on the waitlist and you receive the email during the 10 hour period and you choose to decline it will count as a late cancel. We encourage you to remove yourself from the waitlist 10 hours prior to the class start if you aren't 100% sure that you will be able to attend class should you be taken off the waitlist. If you take yourself off the waitlist you can always check the schedule a few hours before the class start to see if a spot has opened. Here is a good example of why this policy is in place. If you stay on the waitlist and are let in 3 hours prior to the start but you don't decline it until 30 minutes before class starts we will not have enough time to allow the next person on the waitlist to be added to the class. We are simply trying to accommodate as many members as possible especially when we are at our busiest.
We are happy to offer a 10% discount for teachers, students, health care professionals and veterans. Students must be 23 years or younger and provide a valid student ID to receive discount. Teachers (grades 1 to 12 and college) must also provide a teacher ID to receive discount. Daycare employees do not qualify. Health care professionals include nurses, LNA's and doctors only. The administration/reception department of any practitioners office does not qualify. At Barre Chic we honor our veterans and their families. Our veteran discount includes those who have served in our military and their immediate family (spouse & children.)
All discounts are contingent upon showing a valid ID or item that shows profession, etc. We must see this proof during your first visit or it can be emailed to us. A note will be made on your account to ensure that you receive the discount going forward for all additional class package or auto-pay purchases. Please note that the discount cannot be used with any other promotions or deals. It can only be applied to the regular rate of the package or membership.
Inclement WEATHER POLICY
The safety of our clients and instructors are of the utmost importance to us. We will closely follow the forecast and road reports to make cancellation decisions with your safety in mind. Cancellations will be made no later than 1 hour prior to class start time and you will receive an email if the class is cancelled. We will also follow the Salem, NH school closings. During a school closing or delay we more than likely will decide to cancel morning classes.
Cancellation announcements will be posted on Facebook and email notification will be sent. We ask that you please follow updates on Facebook or check in our online scheduler prior to your class.
If you were registered for a class that was cancelled your class credit is automatically returned to your account.
If we are open our late cancellation policy remains in effect. As our policy states, we will make exceptions to our policy in emergency and delicate situations. If you know that inclement weather is coming please wait to sign up until you are sure that you will be able to attend class. We recommend that you sign up after you are certain you can make it to class. This will help you avoid a late cancellation charge which still applies during inclement weather.